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Privacy Policy

How we collect, use and protect your personal information — and the rights you have over it.

Last updated: 4 June 2026

Phillips Maintenance & Plumbing Ltd ("we", "us" or "our") is committed to protecting and respecting your privacy. This policy explains what personal information we collect, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Phillips Maintenance & Plumbing Ltd is a family-run, Gas Safe registered plumbing and heating business operating across Essex, UK (Gas Safe Reg No. 968419). For the purposes of data protection law, we are the "data controller" responsible for your personal information.

Information we collect

We only collect the information we need to provide our services and respond to your enquiries. This may include:

  • Your name, address and the address where work is to be carried out;
  • Your contact details, such as telephone number and email address;
  • Details of the service, quote or enquiry you have requested;
  • Records of work carried out, appointments and any related correspondence;
  • Payment and invoicing information where applicable;
  • Any other information you choose to provide when you contact us.

When you submit our contact or quote form, send us an email, or call us, the information you provide is used solely to deal with your request.

How we use your information

We use your personal information to:

  • Respond to your enquiries and provide quotes;
  • Arrange, carry out and manage the services you have requested;
  • Keep records of work completed, including any guarantees or safety certificates;
  • Process payments and keep accurate financial records;
  • Contact you about your booking or any follow-up that may be required;
  • Comply with our legal and regulatory obligations.

Our legal basis for processing

We process your information where it is necessary to take steps at your request before entering into a contract and to perform that contract (for example, to carry out the work you have booked); where we have a legitimate interest in running and improving our business; and where we are required to do so to comply with a legal obligation, such as gas safety record-keeping and tax law.

Sharing your information

We do not sell or rent your personal information to anyone. We will only share it where necessary, for example with:

  • Trusted suppliers or sub-contractors who help us deliver our services;
  • Our accountant or payment providers for invoicing and bookkeeping;
  • Regulatory bodies such as the Gas Safe Register where we are required to;
  • Other parties where we are required to do so by law.

Anyone we share your information with is required to keep it secure and to use it only for the purpose for which it was shared.

How long we keep it

We keep your personal information only for as long as is necessary to fulfil the purposes set out in this policy, including to meet any legal, accounting or reporting requirements. Records relating to gas and heating work and financial records are typically retained for several years in line with our legal obligations.

Cookies

This website uses only the cookies that are essential for the site to function correctly. We do not use advertising or third-party tracking cookies. You can set your browser to refuse cookies, although some parts of the site may not work as intended if you do.

How we protect your information

We take appropriate technical and organisational measures to keep your personal information secure and to protect it against unauthorised access, loss or misuse.

Your rights

Under UK data protection law you have the right to:

  • Request access to the personal information we hold about you;
  • Ask us to correct any information that is inaccurate or incomplete;
  • Ask us to delete your information in certain circumstances;
  • Object to or restrict how we use your information;
  • Request that your information be transferred to another provider.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how we have handled your information.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

Contact us

If you have any questions about this privacy policy or how we handle your information, please get in touch:

Call Get a Quote